![]() You can manage your subscription at your My Account page. For full details, consult the Quicken Membership Agreement. At the end of the membership period, membership will automatically renew every year and you will be charged the then-current price (prices subject to change). Full payment is charged to your card immediately. Purchase entitles you to Quicken for the term of your membership (depending upon length of membership purchased), starting at purchase.The App is a companion app and will work only with Quicken 2015 and above desktop products. Not all Quicken desktop features are available in the App. Quicken App is compatible with iPad, iPhone, iPod Touch, Android phones and tablets. Standard message and data rates may apply for sync, e-mail and text alerts.14,500+ participating financial institutions as of October 1, 2018. Phone support, online features, and other services vary and are subject to change. Third-party terms and additional fees may apply. Monitoring alerts, data downloads, and feature updates are available through the end of your membership term.Each situation is unique, and you should not act or rely on any information contained herein without seeking the advice of an experienced attorney. The material contained herein is provided for informational purposes only and is not legal advice, nor is it a substitute for obtaining legal advice from an attorney. If you need assistance with reviewing your advertising and marketing practices, please email us at or call us at (212) 246-0900. In the interim, it is important to remind our readership that consulting with competent advertising and marketing counsel will help prevent against becoming the subject of an FTC investigation. We will continue to monitor the Quicken Loans matter and provide an update if any FTC action is initiated. What companies do with consumer data has become a hot topic of late with state legislation, such as the California Consumer Privacy Act (“CCPA”), and the European Union’s General Data Protection Regulation (“GDPR”), both of which afford consumers significant personal data rights. The case at hand involves advertising which the NAD found misleads consumers into reasonably believing that their personal data will not be collected or shared with third parties. The FTC explains that “when consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evident.” If an FTC action is initiated, the FTC may seek a federal district court order to: 1) enjoin (stop) the advertising 2) freeze assets and/or 3) compensate victims. Unfair and deceptive advertising is prohibited by Sections 5(a) and 12 of the FTC Act. Some jurisdictions, such as Ohio, allow private citizens to bring false advertising lawsuits on their own. Nearly every state of the Union has regulations that prohibit false advertising, which are generally enforced by state attorneys general. The most prominent of the federal laws that address false advertising is the Federal Trade Commission Act (“FTC Act”). United States advertising practices are regulated by and through various state and federal laws. Should an advertiser refuse to participate in their non-judicial process, the NAD will frequently refer the matter to the appropriate regulatory agency, which, in this case, is the FTC. The NAD examines and rules on a wide range of advertising claims brought by consumers, companies and other non-governmental agencies, including those involving puffery, consumer surveys, product testing and false advertising. The NAD is the self-regulatory body of the BBB that monitors and evaluates national advertising issues and related disputes. The BBB is an independent non-profit organization that, among other things, offers a self-regulation dispute resolution process, which is almost always a faster and cheaper alternative to court proceedings for participating parties. How are advertising practices regulated? Advertising Regulations Quicken Loans did not participate in the self-regulatory process offered by the NAD and now faces the specter of a potential FTC action. Additionally, the NAD found that Quicken Loans’ Privacy Policy explains that it shares and collects consumer personal data with third parties. ![]() In reality, the NAD believes that Quicken Loans requires consumers to enter a significant amount of personal information in order to learn more about its mortgage refinancing services. The NAD found that the statement “No Registration, No Login” misrepresented to consumers that Quicken Loans would not be collecting or sharing their personal data with third parties. The National Advertising Division (“NAD”) of BBB National Programs has referred Quicken Loans, LLC (“Quicken Loans”) to the Federal Trade Commission (“FTC”) for investigation into its “No Registration, No Login” advertising practices. ![]()
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